In addition to its gaming and hospitality offerings, Morongo Casino, Resort also hosts a variety of entertainment events throughout the year. The resort also includes a full-service spa, a fitness center, and an outdoor pool area with hot tubs, cabanas, and a lazy river. The hotel features 310 guest rooms and suites, all of which are equipped with modern amenities such as flat-screen televisions and wireless internet access. The Morongo Casino, Resort also offers a variety of dining options, including upscale restaurants and a buffet-style eatery. The casino also features a high-limit room and a non-smoking gaming area. The casino floor covers over 150,000 square feet and offers a wide range of slot machines, table games, and a poker room. The resort is situated at the foot of the San Gorgonio and San Jacinto Mountains and offers stunning views of the surrounding area.

It’s common courtesy or at least a principle to let the guest know that you’re about to pay extra money for a handicap room.Morongo Casino, Resort is a hotel and casino located in Cabazon, California. “ The supervisor was focused more about the money than the guest experience. I have been staying here for 10 years, countless times, and have spent so much at the tables, dining and spa and that’s what I get. After dinner I went back to the front desk and the interaction with the supervisor which I won’t even put his name here on blast, was the worse ever! He told me he couldn’t do anything for me but remove my resort fee of $25 because “ technically only VIPS book those casitas.” I felt so embarrassed and little when he told me that. I went over to Cielo for dinner and I still had no call.

I went to speak to them in person and the agent said the supervisor wasn’t available so he would call me. Should i had known it was a handicap room, I would have never upgraded ! Upon checking in, I called the front desk to inform them and the agent said a supervisor would be in touch soon. I had booked a standard room, however I ended up upgrading to one of their casitas for an additional $500 or so a night. I stayed there for a night as a “Valentines” get away with my girlfriend.

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